Solución de problemas

Problemas comunes y cómo resolverlos.

Content Generation Issues

Content stuck in "Generating" status

If an article has been generating for more than 10 minutes:

Refresh the page
Check the Activity Feed for error details
If still stuck, click the article and select "Retry Generation"
If the issue persists, contact support

Generated content doesn't match brand voice

Review and update your Brand Book settings
Make sure Brand Voice settings are configured (tone, style, vocabulary)
Add preferred and avoided terms
Regenerate the article after making changes

Integration Issues

WordPress sync fails

Verify the Rankfender WordPress plugin is installed and activated
Check that the API key in the plugin matches your Rankfender settings
Ensure your WordPress site is accessible from the internet
Check for WordPress plugin conflicts

Webhook not receiving data

Verify the webhook URL is correct and accessible
Check the Activity Feed for delivery status and error codes
Ensure your endpoint returns a 2xx response
Verify the x-rankfender-key header matches your secret
Check server logs for errors

Account Issues

Use the "Forgot Password" link to reset your password
Check if your account email is correct
Clear browser cookies and try again
Try a different browser

Projects not showing

Make sure you're in the correct workspace
Check the workspace switcher in the top-left corner
If invited by someone, verify the invitation was accepted

Performance Issues

Dashboard loading slowly

Check your internet connection
Clear browser cache
Disable browser extensions that might interfere
Try a different browser

Still Need Help?

If your issue isn't covered here, contact our support team. Include:

Your workspace name and project name
A description of the issue
Steps to reproduce the problem
Any error messages or screenshots

Contact Support