Dépannage

Content Generation Issues

Content stuck in "Generating" status

If an article has been generating for more than 10 minutes:

1. Refresh the page
2. Check the Activity Feed for error details
3. If still stuck, click the article and select "Retry Generation"
4. If the issue persists, contact support

Generated content doesn't match brand voice

• Review and update your Brand Book settings
• Make sure Brand Voice settings are configured (tone, style, vocabulary)
• Add preferred and avoided terms
• Regenerate the article after making changes

Integration Issues

WordPress sync fails

• Verify the Rankfender WordPress plugin is installed and activated
• Check that the API key in the plugin matches your Rankfender settings
• Ensure your WordPress site is accessible from the internet
• Check for WordPress plugin conflicts

Webhook not receiving data

• Verify the webhook URL is correct and accessible
• Check the Activity Feed for delivery status and error codes
• Ensure your endpoint returns a 2xx response
• Verify the x-rankfender-key header matches your secret
• Check server logs for errors

Account Issues

Can't log in

• Use the "Forgot Password" link to reset your password
• Check if your account email is correct
• Clear browser cookies and try again
• Try a different browser

Projects not showing

• Make sure you're in the correct workspace
• Check the workspace switcher in the top-left corner
• If invited by someone, verify the invitation was accepted

Performance Issues

Dashboard loading slowly

• Check your internet connection
• Clear browser cache
• Disable browser extensions that might interfere
• Try a different browser

Still Need Help?

If your issue isn't covered here, contact our support team. Include:

• Your workspace name and project name
• A description of the issue
• Steps to reproduce the problem
• Any error messages or screenshots