Support kontaktieren
Erhalten Sie Hilfe vom Rankfender-Team.
Support Channels
Email Support
Send us an email at support@rankfender.com. We respond within:
- Essential: 48 hours
- Professional: 24 hours
- Agencies: 12 hours
- Enterprise: 4 hours (SLA guaranteed)
In-App Chat
Click the support icon in the bottom-right corner of your dashboard to start a conversation. Available during business hours (9 AM - 6 PM CET, Monday through Friday).
Documentation
Many questions are answered in our documentation. Use the sidebar to browse topics or search for specific features.
What to Include in Your Request
Help us help you faster by including:
- Workspace and project name
- What you were trying to do
- What happened vs. what you expected
- Error messages or screenshots
- Steps to reproduce the issue
Feature Requests
Have an idea for a feature? Send it to feedback@rankfender.com. We read every request and use them to prioritize our roadmap.
Service Status
Check the current platform status at status.rankfender.com. Subscribe to receive notifications about scheduled maintenance and incidents.